Complaints and Feedback
Complaints and Feedback Policy
Glasgow Women’s Aid
Glasgow Women’s Aid welcomes feedback about the service it provides and particularly encourages people who use our services, their families, advocates and others who have an interest in our work, to raise any matter of concern.
Glasgow Women’s Aid aims to respond to all complaints, compliments and concerns (feedback) in a prompt, sensitive and fair manner, promoting a culture of continual improvement. All complaints are dealt with through our feedback handling procedure.
About Us
We were established in 1973 during the second wave of the women’s liberation movement – a period where activists collectively recognised that there was a need to provide support and safe refuge to women experiencing domestic abuse. Initially, our focus was on women’s experiences, but as the organisation evolved our focus included children and young people.